Pre-orders and Deposits Policy

Pre-orders

Pre-orders reserve limited-edition items that may still be in production or are not yet available for immediate dispatch. The estimated shipping date is stated on the product page.

Production and shipping dates are estimates and may change. If there is a material delay, we will inform you of the revised date.

By placing a pre-order, you acknowledge that the item is reserved for your order and may require a production period.

Pre-orders are subject to the cancellation terms stated on the product page and in this policy. Orders cannot be cancelled or refunded voluntarily except where permitted by our applicable terms or required by law.

If we cannot fulfil your order, we will cancel it and refund the payments due.

Pre-order cancellations

If you request cancellation of a pre-order, a cancellation charge of 25% of the amount paid may apply, provided that the charge is lawful, proportionate and enforceable in the circumstances.

Any remaining refundable balance will be returned to the original payment method.

This cancellation charge does not apply where its application would conflict with mandatory consumer rights or applicable law.

Nothing in this policy excludes any statutory right of withdrawal or other consumer protection that applies to your order.

Deposits and reservations

Certain limited-edition items may be reserved with a deposit. The product page will state the deposit amount, outstanding balance and payment deadline.

The item will be dispatched only after the full balance has been paid.

If a reservation is cancelled or the outstanding balance is not paid by the deadline, we may cancel the reservation. Any amount retained from the deposit must be lawful, proportionate and consistent with the terms disclosed before purchase.

Where a deduction is legally permitted, the amount retained will not exceed the applicable cancellation charge. Any refundable balance will be returned.

Questions about pre-orders

For questions about a pre-order, deposit or cancellation, contact:

info@hundred-demons.com
Hundred Demons Clothing S.L.
Calle Pozuelo de Zarzón 5, Local
28005 Madrid, Spain

Shipping and Return

SHIPPING CONDITIONS

All national shipments and to Portugal will be made through Correos Express, for international shipments the platform we use is DHL. To know exactly how much your shipment will cost, keep in mind that this will depend on several factors: the destination, the purchase amount and the weight of the shipment.

Whenever you place an order on our WEBSITE we will inform you by email when we have shipped it. Keep in mind that we are a small company and we need 3 or 4 days to process the package and send it. In addition, we will monitor the delivery and will contact you if there is any problem. That is why we ask that you provide us with a telephone number during the ordering process.





DELIVERY TIME AND DAY


Please note that transport companies only work from Monday to Friday. They do not deliver on Saturdays or, of course, Sundays or holidays. Furthermore, when we give you delivery dates, we do not take into account whether it is a local or regional holiday at the destination; We only consider national and local holidays of origin.

Although we use express services, we cannot guarantee an exact delivery day. Transport companies may make delivery throughout the agreed day before 8:00 p.m. However, an approximate schedule may be indicated that the company will try to comply with, but is not obligated. If they cannot locate you, the transport company will attempt a second delivery agreed upon with you. If after the second attempt they do not locate you, you must pick up the order at the transport company's facilities.





ORDERS NOT DELIVERED


If an order is shipped and cannot be delivered for reasons attributable to the customer, the amount paid for shipping costs will not be refunded, and other shipping costs will have to be paid again for resending the merchandise.





RESPONSIBILITY IN DEADLINES AND CARRIER


In exceptional cases, we reserve the right to modify the transport company with which we will send you the package, but always maintain transit times.






RATE AND TAXES


Taxes would be added later according to the country zone, this does not depend on us nor do we have any way of knowing the approximate value of it. nor can we change the prices or the reason for shipping. since as a company, we must respond with clear accounts to the state.

Policy Returns


Our policy lasts 14 days. If 14 days have gone by since you received the package, unfortunately, we can’t offer you an exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Additional non-returnable items:
Gift cards
Downloadable software products
 To complete your return, we require a receipt or proof of purchase. Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hundreddemons@gmail.com  and send your item to: C/Colomer 16 Madrid Madrid ES 28028. Shipping
To return your product, you should mail your product to: C/Colomer 16 Madrid Madrid ES 28028. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.  Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact us