Our policy lasts 14 days. If 14 days have gone by since you received the package, unfortunately, we can’t offer you an exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
Downloadable software products
To complete your return, we require a receipt or proof of purchase.
Refunds (not applicable)
Our company does not refund money, we only make changes due to tare or size but always with the same reference of the product initially purchased, except for lack of Stock in which case we will contact you by email to offer the relevant option.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: C/Colomer 16 Madrid Madrid ES 28028.
To return your product, you should mail your product to: C/Colomer 16 Madrid Madrid ES 28028.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.